Returns & Refunds Policy
We stand behind the quality of our construction materials
⚠️ Important Notice
We accept returns ONLY for damaged products received during delivery. All other returns are not eligible due to the nature of construction materials.
✅ Eligible for Return
🔨 Physical Damage
Products broken, cracked, or physically damaged during shipping
📦 Wrong Product
Incorrect items delivered (different brand, size, or specifications)
📉 Quantity Shortage
Missing items from your order or incomplete delivery
🏭 Manufacturing Defect
Factory defects evident upon delivery inspection
❌ NOT Eligible for Return
- Change of mind or no longer needed
- Ordered wrong specifications or quantities
- Products used or partially consumed
- Items damaged after delivery acceptance
- Custom-ordered or specially manufactured items
- Cement bags opened or exposed to moisture
- Steel cut to custom lengths
- Electrical items with removed packaging
⏰ Return Process & Timeline
Immediate Reporting (0-24 hours)
Report damage immediately upon delivery. Call +91-XXXXXXXXXX or email support@clyft.in with photos of damaged items.
Inspection & Approval (1-2 days)
Our team reviews your case and photos. Approved returns get immediate replacement or refund authorization.
Pickup Arranged (2-3 days)
We arrange free pickup of damaged items from your location during our delivery hours.
Resolution (3-5 days)
Replacement delivered or full refund processed to your original payment method.
⚡ Critical: Damage claims NOT reported within 24 hours will not be accepted. Inspect all items immediately upon delivery.
💰 Refund Information
Refund Method
Full refund to your original payment method
- Credit/Debit Card: 5-7 business days
- UPI/Net Banking: 3-5 business days
- Cash on Delivery: Bank transfer to provided account
Refund Amount
100% product cost + applicable delivery charges
- Product price: Full amount
- Delivery charges: Refunded if damage occurred
- No deduction for pickup costs
📋 How to Report Damaged Items
📧 Email Method (Recommended)
Send to: support@clyft.in
Include in your email:
- ✓ Order number
- ✓ Photos of damaged items (multiple angles)
- ✓ Photos of packaging/delivery condition
- ✓ Your contact number
- ✓ Delivery address
📱 Phone Method
Call: +91-XXXXXXXXXX
Available: 9 AM - 7 PM (Mon-Sat)
Email photos immediately after phone report
🔄 Replacement vs Refund
🛡️ Damage Prevention Tips
Upon Delivery
- Inspect all items before signing delivery receipt
- Check for visible cracks, dents, or damage
- Count quantities against invoice
- Take photos if anything looks suspicious
Storage After Delivery
- Store cement bags in dry, covered area
- Keep steel items away from moisture
- Handle electrical items with care
- Protect materials from weather exposure
