Delete Your Account
Clyft, operated by DormtoDream Private Limited
You can ask us to delete your Clyft account and the personal data linked to it at any time. We handle every request in line with our Privacy Policy. There is no charge, and you do not need an active order to request deletion.
How to request deletion
Send us a deletion request using any one of the channels below, from or mentioning the mobile number your Clyft account is registered with (we use it to verify the account is yours before we delete anything):
- Email us at support@clyft.in or founders.clyft@gmail.com with the subject “Account deletion request”.
- WhatsApp us at +91 9347649279.
- Call us at +91 8008687540 (8 AM to 11 PM, all days).
What gets deleted
Once we verify your request, we permanently delete the personal data associated with your account, including:
- Your name and profile details
- Your registered mobile number
- Saved delivery addresses
- Wallet balance and referral information
- Device and notification (push) tokens
- Account login and access
What we may retain, and why
- Order, invoice and payment records that we are legally required to keep to meet tax, GST and accounting obligations. These are retained only for the period the law requires, kept separate from your active account, and are deleted once that period ends.
How long it takes
We confirm your request within 2 business days and complete the deletion within 30 days. If anything delays us beyond that, we will let you know. After deletion you will be signed out on all devices and will need to create a new account to use Clyft again.
Questions about your data? See our Privacy Policy or reach us on the Contact page.
