Delivery Policy
Fast, reliable delivery of construction materials across Hyderabad
🚚 Service Coverage
Delivery Zone: Hyderabad city limits only
Coverage Areas: Secunderabad, Gachibowli, Hitech City, Kondapur, Madhapur, Kukatpally, Miyapur, Begumpet, Banjara Hills, Jubilee Hills, Ameerpet, SR Nagar, Uppal, LB Nagar, Dilsukhnagar, Kothapet, Vanasthalipuram, Charminar, Malakpet, and surrounding areas.
Delivery Range: Within 50km radius from Hyderabad city center
⏰ Delivery Timeline
Standard Delivery: 24 hours from order processing
Order Cutoff: 11:59 PM daily
- Orders before 11:59 PM → Processed same night → Delivered next day
- Orders after 11:59 PM → Processed next day → Delivered day after
- Weekend orders processed on Monday (unless urgent)
Delivery Hours: 9:00 AM to 6:00 PM, Monday to Saturday
💰 Delivery Charges
Heavy items (cement bags, steel bars, etc.) may have additional handling charges based on floor level and accessibility.
🏢 Delivery Partners & Logistics
We work with trusted logistics partners who specialize in construction material delivery:
- Professional Handling: Trained personnel for heavy materials
- Specialized Vehicles: Trucks equipped for safe transport of building materials
- Loading/Unloading: Ground floor delivery included
- Floor Delivery: Additional charges apply for upper floors (₹50 per floor above ground)
- Crane Service: Available for heavy items at additional cost
📦 Order Processing & Tracking
Order Confirmation
Receive instant confirmation via SMS & email
Processing
Order picked and packed at our warehouse
Dispatch
SMS notification when order leaves warehouse
Delivery
Call before arrival & delivery confirmation
🔄 Delivery Attempts & Rescheduling
First Attempt: As per scheduled time slot
Failed Delivery: If no one available to receive
- We attempt one free re-delivery within 24 hours
- Customer can reschedule for preferred time slot
- Third attempt onwards: ₹299 re-delivery charge
- Orders returned to warehouse after 3 failed attempts
Rescheduling: Call +91-8008687540 or email support@clyft.in 2 hours before delivery
🔍 Quality Check & Inspection
Upon Delivery:
- ✅ Check quantity against invoice
- ✅ Inspect for visible damage or defects
- ✅ Verify product specifications and brands
- ✅ Report issues immediately to delivery person
Damage Claims: Must be reported within 24 hours of delivery
How to Report: Email photos to support@clyft.in or call +91-8008687540
⚠️ Special Delivery Conditions
Weather Delays
Deliveries may be delayed during heavy rain or extreme weather for safety reasons.
Festival/Holiday
No deliveries on major festivals. Orders resume next working day.
Access Issues
Narrow lanes or restricted access may require smaller vehicles (additional charges may apply).
Bulk Orders
Orders over 10 tons may require multiple trips or special arrangements.
📞 Need Help with Delivery?
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