Returns & Refunds Policy
We stand behind the quality of our construction materials
⚠️ Important Notice
We accept returns ONLY for damaged products received during delivery. All other returns are not eligible due to the nature of construction materials.
✅ Eligible for Return
🔨 Physical Damage
Products broken, cracked, or physically damaged during shipping
📦 Wrong Product
Incorrect items delivered (different brand, size, or specifications)
📉 Quantity Shortage
Missing items from your order or incomplete delivery
🏭 Manufacturing Defect
Factory defects evident upon delivery inspection
❌ NOT Eligible for Return
- Change of mind or no longer needed
- Ordered wrong specifications or quantities
- Products used or partially consumed
- Items damaged after delivery acceptance
- Custom-ordered or specially manufactured items
- Cement bags opened or exposed to moisture
- Steel cut to custom lengths
- Electrical items with removed packaging
⏰ Return Process & Timeline
Immediate Reporting (0-24 hours)
Report damage immediately upon delivery. Call +91-8008687540 or email support@clyft.in with photos of damaged items.
Inspection & Approval (1-2 days)
Our team reviews your case and photos. Approved returns get immediate replacement or refund authorization.
Pickup Arranged (2-3 days)
We arrange free pickup of damaged items from your location during our delivery hours.
Resolution (3-5 days)
Replacement delivered or full refund processed to your original payment method.
⚡ Critical: Damage claims NOT reported within 24 hours will not be accepted. Inspect all items immediately upon delivery.
💰 Refund Information
Refund Method
Full refund to your original payment method
- Credit/Debit Card: 5-7 business days
- UPI/Net Banking: 3-5 business days
- Cash on Delivery: Bank transfer to provided account
Refund Amount
100% product cost + applicable delivery charges
- Product price: Full amount
- Delivery charges: Refunded if damage occurred
- No deduction for pickup costs
📋 How to Report Damaged Items
📧 Email Method (Recommended)
Send to: support@clyft.in
Include in your email:
- ✓ Order number
- ✓ Photos of damaged items (multiple angles)
- ✓ Photos of packaging/delivery condition
- ✓ Your contact number
- ✓ Delivery address
📱 Phone Method
Call: +91-8008687540
Available: 9 AM - 7 PM (Mon-Sat)
Email photos immediately after phone report
🔄 Replacement vs Refund
🔄 Replacement (Preferred)
- Same product delivered within 24-48 hours
- No additional charges
- Faster resolution for urgent projects
- Damaged items picked up during new delivery
💵 Full Refund
- 100% money back if replacement not available
- Processed within 3-7 business days
- Includes delivery charges for damaged items
- No questions asked for verified damage
🛡️ Damage Prevention Tips
Upon Delivery
- Inspect all items before signing delivery receipt
- Check for visible cracks, dents, or damage
- Count quantities against invoice
- Take photos if anything looks suspicious
Storage After Delivery
- Store cement bags in dry, covered area
- Keep steel items away from moisture
- Handle electrical items with care
- Protect materials from weather exposure
📞 Returns Support
Our Quality Promise
We're committed to delivering perfect materials for your construction projects. While we can't accept returns for change of mind, we guarantee swift resolution for any damage that occurs during delivery.
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