Privacy Policy

Information We Collect

• Contact information — name, phone number, email address and delivery address(es), collected when you create an account, request a quote, place an order or contact support.
• Order information — products you view or purchase, quote requests, order history, delivery preferences and payment method type. We do not store your full card, UPI or bank details — these are handled directly by our payment partners.
• Device & usage information — IP address, browser and device type, app version, and how you interact with our website and app, collected automatically through cookies and similar technologies.
• Referral information — if a friend refers you to Clyft, we may receive your name and phone number from them.

How We Use Your Information

• To process quote requests, orders, payments and deliveries
• To send order updates, delivery notifications and support responses via SMS, WhatsApp, email or push notification
• To improve our catalog, pricing, delivery operations and website/app experience
• To detect, investigate and prevent fraud, abuse and security incidents
• To comply with tax, invoicing (GST) and other legal obligations

How We Share Your Information

We share only what's needed to fulfil your order, and we never sell your personal information. We share information with:

• Suppliers & manufacturers — order details needed to prepare and fulfil your materials
• Logistics & delivery partners — your name, phone number and address, to deliver your order
• Payment processors (Cashfree, Razorpay) — transaction details needed to process payments securely
• Service providers — hosting, analytics, and SMS/WhatsApp/notification providers who help us operate the platform
• Legal & regulatory authorities — where required by law, court order or government request

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to keep you signed in, remember your preferences, and understand how visitors use our site. You can control or disable cookies through your browser settings; some features may not work correctly if you do.

Data Security & Retention

We use reasonable technical and organisational safeguards to protect your information, though no method of transmission or storage is completely secure. We retain personal information only as long as needed to provide our services and meet legal and tax obligations, after which it is deleted or anonymised.

Your Rights & Choices

• Access, review or correct your information through your app account, or by contacting us
• Request deletion of your account and personal data, subject to records we must retain for legal or tax purposes
• Opt out of marketing messages on SMS, WhatsApp or email at any time
• Manage cookies through your browser settings

Children's Privacy

Clyft is intended for use by adults purchasing construction materials. We do not knowingly collect personal information from children under 18.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised effective date.

Contact Us

For privacy questions or requests, email founders.clyft@gmail.com.